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Care Supervisor / Operations Coordinator

leadership communication delegation customer service compassionate care Supervisory skills operations staff management documentation
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Requirements

  • Experience in caregiving, home care coordination, supervision, or a related field

  • Strong communication, organizational, and problem-solving skills

  • Ability to work respectfully with individuals from diverse backgrounds

  • Willingness and ability to perform direct in-home caregiving duties when required

  • Comfortable balancing administrative tasks with client-facing responsibilities

  • Reliable, adaptable, and able to work independently in a growing organization

Experience working in culturally diverse communities is considered an asset.

Description

Location:                   Edmonton, AB (Mobile role – work performed at client locations across Edmonton)

Company:                   Faith & Serenity Care Group LTD

Employment Type:    Part-time, Temporary (with potential for extension)

Compensation:          $15–$18 per hour, based on experience, with review following an initial probationary period

About Faith & Serenity Care Group

Faith & Serenity Care Group is a values-driven home care agency providing compassionate, culturally responsive support to seniors and adults living with disabilities. We are committed to ethical, person-centered care that promotes independence, dignity, and safety.

As our services continue to grow, we are seeking a Care Supervisor / Operations Coordinator to support daily operations, caregiver oversight, client coordination, and service growth initiatives.

Role Overview

This is a hands-on, part-time operational and supervisory role supporting care coordination, caregiver scheduling, client onboarding, and administrative workflows. The role also includes supporting community outreach, referrals, and service growth activities aligned with the organization’s mission and values.

This position includes a fieldwork component. From time to time, the successful candidate may be required to provide direct in-home care support to clients as part of service delivery, coverage, training, or operational needs.

The role is offered on a temporary basis, with the potential for permanent employment based on organizational needs, performance, and service demand.

This role is ideal for a candidate interested in developing leadership, operational, and service growth skills within a mission-driven care organization.

Key Responsibilities

Care Operations & Coordinator

  • Support client and family intake, onboarding, and service coordination

  • Coordinate caregiver schedules and care delivery in collaboration with leadership

  • Provide day-to-day supervision and operational support to caregiving staff

  • Support documentation, compliance tracking, and operational workflows

  • Assist with quality assurance and adherence to company policies and service standards

Fieldwork & Direct Care Support

  • Provide direct in-home caregiving support to clients as required, in accordance with care plans and company standards

  • Support continuity of care during staffing gaps, onboarding periods, or operational needs

  • Model best practices for caregivers through hands-on service delivery

  • Document care activities accurately and in accordance with company procedures

Liaison & Administrative Support

  • Act as an operational liaison with external partners and service funders, where applicable

  • Support communication between caregivers, families, and leadership

  • Maintain accurate records and support audit-ready documentation practices

Marketing, Outreach & Growth Support

  • Support community outreach, referrals, and relationship-building initiatives

  • Assist with marketing and service growth activities, including community engagement and referral coordination

  • Contribute to service development and growth planning

  • Collaborate with leadership on initiatives related to business development, client acquisition, and program expansion

          Growth, Progression & Leadership Opportunities

          This role is designed to grow alongside the organization. As Faith & Serenity Care Group expands, progression opportunities may become available based on performance, organizational needs, and funding growth.

          Potential progression pathways may include:

          • Senior Care Supervisor
          • Operations Manager
          • Program or Area Lead
          • Leadership or management roles within care operations or service delivery

          Growth opportunities may include expanded leadership responsibilities, increased hours, role evolution, and compensation review aligned with role scope.

          All progression opportunities are subject to operational requirements and organizational approval.

          Compensation Growth & Incentives

          In addition to hourly compensation, the organization may offer:

          • Performance-based pay reviews

          • Incentives or bonuses tied to operational milestones, service growth, or program expansion

          • Recognition for leadership contribution and operational excellence

          Any incentives or bonuses are discretionary and based on performance, organizational growth, and available funding.

          What We Offer

          • Flexible, part-time scheduling based on operational needs

          • Paid training and onboarding

          • Supportive, mission-driven team environment

          • Opportunity for leadership development and role growth

          • Potential transition to permanent employment

          Only candidates selected for the next stage will be contacted.

          Faith & Serenity Care Group is an equal opportunity employer.

          We are committed to maintaining a respectful and inclusive workplace and welcome applicants from all backgrounds.